FAQ

Once your order is dispatched, you will receive a tracking number via email, which you can use to track your shipment online.

Yes, all transactions are encrypted and processed securely through our trusted payment gateways, ensuring the safety of your personal information.

Yes, we offer refunds and exchanges within 7 days of receiving your order, provided the item is in its original condition. Please refer to our Returns Policy for more details.

Orders can be changed or canceled within 24 hours of placing them. Contact our customer support team as soon as possible if you need assistance.

Yes, most of our products come with manufacturer warranties. Warranty details can be found on the product page.

You can reach our customer support team via email at support@devicemart.co.za or by phone at 072 294 0357, available Monday to Friday, 9 AM to 5 PM.

Yes, we offer special discounts for bulk purchases. Please contact our sales team for more information.

If your item arrives damaged or defective, please contact our customer support team within 48 hours of delivery. We will assist with the return or exchange process.

Yes, by creating an account on DeviceMart, you can save your payment and shipping information for quicker checkout on future purchases.

No, you can place an order as a guest, but creating an account allows for a faster checkout experience and access to order tracking.

First, check your spam/junk folder. If it’s not there, contact us at support@devicemart.co.za, and we’ll resend the confirmation.

At DeviceMart, we only source products from trusted suppliers, ensuring that all items are 100% authentic and meet high-quality standards.